New Lethbridge 311 Customer Service Now Fully Operational

If you are wondering how to get rid of an old couch, how to report a pot hole or find the nearest bus stop, the launch of the City’s Lethbridge 311 service is now up and running.

The new Lethbridge 311 service is now in operation.

It went live Monday (Mar. 11) aiming to streamline customer service and create a more coordinated city response.

311 Manager, Doug Kaun says they've also launched a public awareness campaign to encourage Lethbridge residents to use the new service. “We’ve been training and planning for this day and we’re excited to finally be live with 311. We have also launched a public awareness campaign to encourage Lethbridge residents to use the 311 service and to highlight the many different things they can call us for.”

As part of the new service, an online portal also launched at 311.lethbridge.ca where residents can get information 24/7.

311 is the standard number set aside for municipal services across North America, much like 911 is the standard number for emergency services.

The 311 system is integrated with other City technology to easily log customer inquiries and issue service requests to the appropriate department, when needed. Data from the new system will support decision making and City improvements. Lethbridge 311 also provides additional capacity for connecting with residents during big events or emergency situations.

Doug Kaun: 

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